Returns & Refunds

We supply businesses only. The 14-day consumer cancellation right does not apply to trade orders.

If something arrives faulty, damaged or incorrect, tell us within 48 hours of delivery with your order number and photographs. We will replace the goods or refund you, and cover any return costs.

For food safety reasons, opened products cannot be returned unless faulty.

Returns of unopened, undamaged stock are accepted only at our discretion, if requested within 7 days of delivery. You pay the return postage.

These are made to order and cannot be returned unless faulty or not matching your approved proof.

Samples are free and cannot be returned.

Email sales@thematchamerchant.com with your order number and reason before sending anything back. We will send return instructions.

Approved refunds are made to the original payment method within 14 days of approval.