Free matcha samples · Next-day dispatch from UK stock

Legal

Shipping Policy

Last updated: September 2026

Section 01

Where we deliver

We deliver to UK mainland addresses. For the Scottish Highlands, islands and Northern Ireland, please contact us before ordering.

Section 02

Dispatch

Orders paid in full before 2pm on a working day are normally dispatched the same or next working day from UK stock. White label orders are dispatched once production is complete.

Section 03

Delivery times

Delivery times are estimates and not guaranteed.

Section 04

Delays

We are not responsible for delays caused by couriers, weather, industrial action or other events outside our reasonable control.

Section 05

Checking your delivery

Please check your delivery on arrival. Report any damage, shortage or incorrect items within 48 hours of delivery, with your order number and photographs.

Section 06

Risk and ownership

Risk passes to you on delivery. Ownership passes once we have received payment in full.

Section 07

Questions

Email sales@thematchamerchant.com. For returns, see our Returns Policy.