Legal
Trade Terms & Conditions of Sale
Last updated: September 2026
These terms apply to all supplies of goods by The Matcha Merchant, 44 West George St, Glasgow G2 1DH ("we", "us") to trade customers ("you"). They apply instead of any terms you try to impose.
Section 01
Business customers only
We supply only businesses. By applying for a trade account or placing an order, you confirm you are acting in the course of a business and not as a consumer, and that the person applying has authority to bind the business.
Section 02
Trade accounts
2.1 Trade pricing is available only to approved trade accounts. We review applications at our discretion and may approve or decline any application without giving a reason.
2.2 You must keep your account details accurate and tell us promptly of any changes.
2.3 We may suspend or close a trade account at any time, including for non-payment, misuse or breach of these terms.
Section 03
Orders
3.1 The minimum order is 1kg unless we agree otherwise in writing. Trial packs are offered only in certain instances at our discretion.
3.2 An order is accepted only when we confirm it in writing (including by email). We may decline any order.
3.3 Once accepted, an order may be cancelled only with our written agreement.
Section 04
Prices
4.1 Prices are in pounds sterling and exclude VAT unless stated. VAT is charged at the applicable rate.
4.2 Prices are as confirmed in our written quote or order confirmation. We may change prices at any time before an order is accepted.
4.3 Delivery charges are as stated in our quote or order confirmation.
Section 05
Payment
5.1 All orders must be paid in full, in cleared funds, before dispatch. We do not offer credit or invoice terms.
5.2 We are not obliged to reserve stock or dispatch any order until payment is received.
Section 06
Delivery
6.1 We deliver to UK addresses. Delivery dates and next-day dispatch are estimates, not guarantees, and time of delivery is not of the essence.
6.2 You must make sure someone is available to receive the delivery. If a delivery fails because of you, we may charge for redelivery.
6.3 Further details are in our Shipping Policy.
Section 07
Risk and title
7.1 Risk in the goods passes to you on delivery.
7.2 Ownership of the goods passes to you only when we have received payment in full.
Section 08
Quality and claims
8.1 We warrant that on delivery the goods will match their product description and specification in all material respects and be of satisfactory quality.
8.2 Matcha is a natural product. Minor variations in colour, flavour and appearance between batches are normal and are not a defect.
8.3 You must inspect goods on delivery and tell us of any damage, shortage or incorrect items within 48 hours of delivery, with your order number and photographs. Claims for latent defects must be made within 14 days of discovery.
8.4 If a valid claim is made, we will at our option replace the goods or refund the price paid for them. This is your sole remedy for defective goods.
8.5 Except as set out in these terms, all implied terms about quality or fitness for purpose are excluded to the extent permitted by law.
Section 09
Returns
Opened food products cannot be returned unless faulty. Returns of unopened, undamaged stock are accepted only at our discretion. See our Returns Policy.
Section 10
Samples
Free samples are provided at our discretion, normally one set per business, and are for evaluation only.
Section 11
Your use and resale of the goods
11.1 You are responsible for storing the goods correctly (sealed, cool, dry and out of direct light) once delivered.
11.2 You are responsible for food safety, hygiene and allergen information in your own premises, and for the drinks and products you make and sell using the goods.
11.3 If you resell goods, you must do so in their original, unopened packaging unless agreed otherwise, and you must not make any claim about the goods (including health claims) that we have not approved in writing.
11.4 Serving, yield and cost-per-serve figures we provide are guidance only.
Section 12
Limitation of liability
12.1 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.
12.2 We are not liable for any loss of profit, revenue, business, goodwill or anticipated savings, or any indirect or consequential loss.
12.3 Our total liability in connection with any order is limited to the price paid for that order.
Section 13
Events outside our control
We are not liable for any delay or failure caused by events outside our reasonable control, including supplier or courier failures, shortages, weather, industrial action, pandemics or government action.
Section 14
Intellectual property
Our brand names, logos, product images and content remain our property. You may use our product names and images only to promote the resale of our goods, and only in a way we approve.
Section 15
Confidentiality
Each party will keep confidential the other's pricing and commercial information and will not disclose it except as required by law.
Section 16
Data protection
We process personal data in line with our Privacy Policy.
Section 17
General
17.1 These terms, together with our written order confirmation, are the entire agreement between us for each order.
17.2 Any change to these terms must be agreed in writing by us.
17.3 You may not assign or transfer your rights under these terms without our written consent.
17.4 If any provision is found invalid, the rest remain in force.
17.5 No third party has any right to enforce these terms.
17.6 We may update these terms from time to time. The version in force when an order is accepted applies to that order.
Section 18
Governing law
These terms are governed by Scots law, and the Scottish courts have exclusive jurisdiction.
Section 19